Cancellation & Refund Policy

1. Order cancellation

You may cancel your order before it has been packed for delivery. Once an order has been packed or dispatched, it can no longer be cancelled.

2. Order modification

You may request changes to an order before it is processed. Modification requests are subject to product availability at the time of the request.

3. Refund eligibility

A refund may be issued when:

• Payment was deducted but the order was not confirmed.
• An ordered item was unavailable at the time of delivery.
• The wrong product was delivered.
• A damaged or spoiled product was received.
• A duplicate payment was made for the same order.

4. Refund processing

Approved refunds are issued to your original payment method and are generally completed within 5 to 7 business days, depending on your bank or payment provider.

5. Non-refundable situations

• Products delivered in good, undamaged condition.
• Incorrect delivery information provided by the customer.
• Customer unavailable at the time of delivery.
• Order refused without a valid reason.

6. Perishable products

Because fresh vegetables, fruits, and other perishable items cannot be resold once delivered, they can only be returned or refunded if the item received is damaged, spoiled, or incorrect. Please report this within 2 hours of delivery with a photo, so we can resolve it quickly.

7. Contact for refund support

If you have any questions regarding cancellations or refunds, please contact our customer support team with your order number and, where applicable, a photo of the issue.

VeggiGo
SARP Corporation, 245 Ravapar Road, near Ravapar, Vidhyut Nagar, Ravapar, Morbi, Gujarat - 363641, India
Phone: +91 98253 24724
Email: support@veggigo.com